If this part is skipped, the new site may look better but still leave people unsure.
Before structure or design, we define:
A weak website often has a deeper problem: the business is not explained clearly enough.
- what the business sells
- who the buyer is
- what the buyer worries about
- how the sale usually happens
- what the website must explain before the enquiry
Before design, I look at the business, the services, the visitor journey, and the questions a customer may have before making contact.
We start before the website
First, understand the business